Work With Us
CUSTOMER SERVICE MANAGER / EXECUTIVE
The ideal candidate is a female who is solution driven with pleasant attitude, patience and able to work independently and across teams.
•Attend to customers by providing products and services information, clarifying and resolving complaints and follow up on every single enquiries efficiently.
•Excellent customer management across all touch points such as emails, social media, phone calls and walk-ins.
•Learn and work closely with the Operations and Business team to educate and manage customer's expectations.
•Able to multitask and ready to manage high volume of enquiries on an ongoing basis is a must.
The ideal candidates are females who are meticulous, hardworking and highly reliable to handle our products.
•Check and ensure quality of each product is met.
•Ensure inventory is arranged and updated accordingly.
•Pick and pack products for delivery.
•Conduct inventory stock count from time to time.
The ideal candidate is highly independent and must have spent at least 4-5 years in the creative, media or brand-building industry.
•Experienced in strategizing thematic and tactical campaigns.
•Strong knowledge in the digital environment especially on ecommerce site management and performance marketing.
•Able to work with the creative team from planning to execution for everything brand-related, from product shoot to launch.
•Manage and optimize marketing activities and spend to ensure ROI.
•Being able to manage and personally drive any digital performance platforms will be a plus point.
•Candidate that has formerly handled fashion accessories brands will be prioritized.
PRODUCT MANAGER / EXECUTIVE
The ideal candidate must have experience working in a fashion accessories company handling product development.
•Strong knowledge in raw materials and processes for bag production.
•Experienced in dealing with production teams and factories.
•Able and have been working hand-in-hand with Product Designers and Artists to conceptualize and develop bags and accessories from scratch.
•Strong fundamentals in material sourcing and prototype development.