Work With Us
The ideal candidate is responsible for every aspect of the day-to-day supervision of all retail outlets, including sales, staff, stock and resources management to ensure that both the operational and commercial sides run smoothly.
•Complete store operational requirements by scheduling and assigning employees’ shifts.
•Lead retail operation by initiating, coordinating, and enforcing standard operating procedures that ensure maximum efficiency, such as revising opening hours to ensure the store can compete effectively in the local market.
•Monitor and maintain appropriate stock levels for all stores.
•Update inventory records regularly to ensure timely processing and replenishment of stock.
•A sharp eye for the aesthetic appeal of the store and ensuring products are always presented as per creative directions confirmed by HQ.
•Tour all the stores regularly and identify or resolve urgent issues.
•Drive high levels of customer satisfaction by identifying and addressing customer requirements.
•Deal with complaints from customers to maintain the store’s reputation.
•Prepare monthly sales forecasts and sales targets to achieve financial objectives.
•Support in marketing strategy by providing relevant insights from observing the latest marketing trends in the retail industry such as advertising, sales and promotions as well as monitoring what competitors are doing.
•Maintain staff by recruiting, selecting, orienting, and training employees.
•Promote optimum staff performance by coaching, counseling, and disciplining employees.
CUSTOMER EXPERIENCE MANAGER
The ideal candidate is an experienced senior in the customer-focused service industry who leads by example and hands-on in managing customer experience and queries together with the team, across all touch points (phone, email, social media, messaging platforms etc).
•Champion the customer experience, balancing customer needs with business requirements by driving internal changes and improvements. Keep abreast of industry’s developments and apply best practices operations of the Customer Experience team.
•Responsible to create a team that listens to our customers, have the knowledge, confidence, authority, and desire to resolve customer complaints passionately while offering informed solutions and recommendations to closing order or upsell. Acting on the findings from root cause analysis, directing issues appropriately to where the problem can be resolved. Follow up and work with colleagues to implement changes which will improve customers’ satisfaction.
•Ideate, plan, and continuously improve the efficiency of the customer service department processes to enhance customer satisfaction by implementing SOPs, adopting software/tools, CRM strategy and training.
•Support/liaise with the Business Operations Team and Retail Team in managing orders (expedition, exchanges and returns, etc).
•Develop analysis tools (i.e. best practice and quality assurance surveys and customer feedback), monitor and analyze results.
•Ensuring the right caliber of staff are recruited, trained and retrained in accordance with company policy and procedures.
• Has deep understanding of system implementation and execution including CRM, POS, ERP systems etc, highly aware of the importance, objective and nature of a customer service department especially in a fast-paced and high volume of enquiries’ environment, and able to work on shifts and rotate weekends.
JUNIOR PRODUCT EXECUTIVE
The ideal candidate must have strong will to learn about fashion accessories production processes, be able to take on challenges and naturally very detail oriented.
•Work hand-in-hand with Product Designers and Artists to conceptualize and develop bags and accessories from scratch.
•Support and assist in technical drawing and prototype development.
•Support the team in dealing with production teams and factories. Always ready to deal with ad hoc tasks from time to time.
•Fresh graduates or juniors are encouraged to apply. No prior experience is needed but must able to learn fast and ready to work in a fast-paced environment with challenging deadlines.
The ideal candidates must be meticulous, hardworking and highly reliable to handle our products.
•Check and ensure quality of each product is met.
•Ensure inventory is arranged and updated accordingly.
•Pick and pack products for delivery.
•Conduct inventory stock count from time to time.
The ideal candidate is highly innovative, independent and able to multitask in a fast-paced environment with extensive experience in the digital industry.
•Plan, develop, manage, and maintain continuous digital development and innovation for our ecommerce website, apps and future technology with the support of developers.
•Responsible to build and manage the digital funnel from awareness to conversion.
•Work closely with the developers, Brand and Creative teams to develop everything brand and campaign related materials for the digital space.
•Plan and execute digital mapping and initiatives such as newsletters, digital media etc.
•Support the entire execution chain from online to offline via digital initiatives and resources.
•Having experience in managing and optimizing digital performance media such as Facebook Ads and Google Ads, and managing Shopify backends will be a competitive advantage.
The ideal candidate must learn our modus operandi, manage customers' enquiries and ensure an enjoyable shopping experience.
•Possess good interpersonal and communication skills.
•Able to learn new things quickly and adapt to new procedures and processes.
•Must be able to work in a fast-paced environment and multi-task.
•Maintain a clean, organized, and comfortable retail store all the time.
•Attentive to customers and make recommendations when needed.
•Well equipped with knowledge of the brand, designers, and services to provide accurate answers to customers’ questions.
•Handle customer complaints and concerns with constructive solutions.
•Assist with inventory count and placement of new products, including new in-store or window displays.
•Reports to the Business Team.
•Candidates with retail experience will be prioritized.