DELIVERY & PAYMENT

DELIVERY CHARGES

MALAYSIA - Free delivery for orders RM250 and above. RM10 delivery fee per order for orders below RM250.

BRUNEI - RM30.00 delivery fee per order.

  • The estimated delivery period is within 3 to 5 working days. Personalized items will require 5 working days for processing before they can be shipped out.
  • Online Reject Sale orders will be processed and sent out within 10 working days, with an additional 5 working days for personalized items.
  • The delivery period above applies to ready-stock items only. Pre-order items will be advised accordingly.
  • Kindly note that the delivery period is an estimation, and we are not able to guarantee the date of arrival, which may be disrupted due to delivery issues by the courier company or customs.
  • Customs and import duties may apply for delivery to Brunei, and shall be paid by the person receiving the parcel. We have no control over these charges and cost incurred, as customs policies and import duties vary widely from country to country. You may contact your local customs office for current charges to be certain of the amount.
ORDER CUT-OFF TIME AND DELIVERY
  • This Raya season, your orders may experience some delays due to high demand. Rest assured, our team is working hard to get your items shipped out as soon as possible. We appreciate your understanding and Selamat Hari Raya.
  • The daily delivery order cut-off time is 12pm (GMT+8), from Monday to Friday (excluding public holidays). This does not take into account any delays caused by payment authorization.
DELIVERY GUARANTEE

We require a signature upon delivery of our products. If you have specified a recipient other than yourself to receive the product (for example as a gift) then you accept that a signature by them (or at that delivery address) as evidence of delivery and fulfillment by us.

Please WhatsApp at +60143687882 (10am to 10pm (GMT+8) or email enquiry@sometime.asia should you face any complication regarding your order.

PAYMENT METHODS

We accept payment on our website via GrabPay and iPay88 - we accept Online Banking such as Maybank2u, CIMB Clicks etc. and Visa or MasterCard issued by most major banks.

You may also opt to make manual payment via online transfer or offline Cash Deposit to our banking account. For manual payment, you will be required to email enquiry@sometime.asia for instruction to purchase and complete your payment. Kindly take note that manual payment is not allowed for product(s) on its first day of launch at www.sometime.asia.