Delivery & Payment
• MALAYSIA - Free delivery for orders RM100 and above. RM7.00 delivery fee per order for orders below RM100.
• BRUNEI - RM30.00 delivery fee per order.
The estimated delivery period is within 2 to 5 working days. Personalized items will require up to 10 working days for delivery.
The delivery period above applies to ready-stock items only. Pre-order items will be advised accordingly.
Kindly note that the delivery period is an estimation and we are not able to guarantee the date of arrival which may sometimes be disrupted due to delivery issues at the courier company or customs.
Customs and import duties may apply for delivery to Brunei, and shall be paid by the person receiving the parcel. We have no control over these charges and unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for current charges so that you are aware of the charges to expect.
ORDERS CUT-OFF TIME AND WHEN DO WE DELIVER?
The daily delivery order cut-off time is 3pm (GMT+8), Monday to Friday (except on public holidays). This does not take into account possible delay caused by payment authorization.
Overall, we aim to dispatch all orders within 60 hours on Monday to Friday (except on public holidays) with the exception of sale period where this may take up to 72 hours.
We require a signature upon delivery of any of our products. If you have specified a recipient other than yourself to receive the product (for example as a gift) then you accept that a signature by them (or at that delivery address) as evidence of delivery and fulfillment by us. Please call +603-7733 3680 (10am to 6pm (GMT+8), Monday to Friday except on local public holidays) or email email@example.com (kindly expect 24 hours in response time during working days) should you face any complication regarding your order.
To arrange for a greeting gift card with your order, kindly contact firstname.lastname@example.org or call +603-7733 3680 (10am to 6pm (GMT+8), Monday to Friday except on Malaysia public holidays).