Work With Us

As we innovate and grow as a brand specializes in the bags and accessories categories, we are always on the lookout for passionate talents to join our journey to achieve greater goals ahead.

latest job vacancy

MARKETING MANAGER

The ideal candidate can build and manage the current and long-term value of the brand by implementing strategic and tactical marketing and campaign plans that translate into brand profitability and volume.

They will lead a team that consists of a Senior Exec, Exec and a Copywriter, with sharp talent to think out of the box and identify new opportunities for the present and future brand growth.

- Develop and manage the end-to-end brand innovation/campaigns, both thematic and tactical from ideation, and conceptualization to launch, to achieve the company’s visions and missions.

- Lead the marketing team and work with various internal (Creative Lead, Digital Lead, Business Operations Lead etc) and external parties (Agencies, KOLs etc) to execute o2o marketing campaigns across multiple platforms that include social media, e-commerce, marketplaces, retail trade channels etc.

- Identify, develop, and evaluate creative marketing strategies and opportunities that will make an impact on the brand and forecast projected business and KPIs to ensure the sales and profitability of products.

- Continuously innovate and develop the position of the brand while observing the fashion market trends, analysing competitors and market reactions as a result of marketing activities

- Responsible for retail expansion and led the retail team in formulating and implementing marketing activities that promote and support sales plans for the retail outlets.

- Create, manage and creatively update content of all company’s assets while constantly explore ideas to increase followers on all of the company’s social media accounts such as Facebook, Instagram, Tik Tok, etc.

- Source and negotiate with external parties for collaboration.

- Keep abreast of new and emerging marketing resources and techniques that can impact our business, vet them and test as appropriate.

- Report directly to the CEO - Develop budgets, including expenditures, track KPIs and ROI of campaigns against spend, and prepare post-mortems and monthly marketing and sales analysis.

CUSTOMER EXPERIENCE MANAGER

The ideal candidate is an experienced senior in the customer-focused service industry who leads by example and hands-on in managing customer experience and queries together with the team, across all touch points (phone, email, social media, messaging platforms etc). 

- Champion the customer experience, balancing customer needs with business requirements by driving internal changes and improvements. Keep abreast of industry’s developments and apply best practices operations of the Customer Experience team.

- Responsible to create a team that listens to our customers, have the knowledge, confidence, authority, and desire to resolve customer complaints passionately while offering informed solutions and recommendations to closing order or upsell. Acting on the findings from root cause analysis, directing issues appropriately to where the problem can be resolved. Follow up and work with colleagues to implement changes which will improve customers’ satisfaction.

- Ideate, plan, and continuously improve the efficiency of the customer service department processes to enhance customer satisfaction by implementing SOPs, adopting software/tools, CRM strategy and training.

- Support/liaise with the Business Operations Team and Retail Team in managing orders (expedition, exchanges and returns, etc).

- Develop analysis tools (i.e. best practice and quality assurance surveys and customer feedback), monitor and analyze results.

- Ensuring the right caliber of staff are recruited, trained and retrained in accordance with company policy and procedures.

- Has deep understanding of system implementation and execution including CRM, POS, ERP systems etc, highly aware of the importance, objective and nature of a customer service department especially in a fast-paced and high volume of enquiries’ environment, and able to work on shifts and rotate weekends.

RETAIL MANAGER

The ideal candidate is responsible for every aspect of the day-to-day supervision of all retail outlets, including sales, staff, stock and resources management to ensure that both the operational and commercial sides run smoothly.

- Complete store operational requirements by scheduling and assigning employees’ shifts.

- Lead retail operation by initiating, coordinating, and enforcing standard operating procedures that ensure maximum efficiency, such as revising opening hours to ensure the store can compete effectively in the local market.

- Monitor and maintain appropriate stock levels for all stores.

- Update inventory records regularly to ensure timely processing and replenishment of stock.

- A sharp eye for the aesthetic appeal of the store and ensuring products are always presented as per creative directions confirmed by HQ.

- Tour all the stores regularly and identify or resolve urgent issues.

- Drive high levels of customer satisfaction by identifying and addressing customer requirements.

- Deal with complaints from customers to maintain the store’s reputation.

- Prepare monthly sales forecasts and sales targets to achieve financial objectives.

- Support in marketing strategy by providing relevant insights from observing the latest marketing trends in the retail industry such as advertising, sales and promotions as well as monitoring what competitors are doing.

- Maintain staff by recruiting, selecting, orienting, and training employees.

- Promote optimum staff performance by coaching, counseling, and disciplining employees.

WAREHOUSE MANAGER

The ideal candidate will be in charge of all warehouse operations in terms of supervising, tracking, and working closely with business and operation teams.

- Accountable for the movement of stocks in the warehouse.

- Proactively recommend, implement, and improve warehousing processes with SOP and automation.

- Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, order dispatching on a timely basis and stock fulfilment.

- Manage and plan weekly cycle count (stock count). Conduct cycle counts to verify physical inventory vs system inventory.

- Track and monitor stock balance discrepancies and conduct root cause analysis.

- Manage the housekeeping of the warehouse and ensure proper space utilization.

BRAND EXECUTIVE

The ideal candidate is responsible for providing support to the Brand department in the overall brand development by ensuring best marketing execution.

- Assisting in executing all marketing communication campaigns

- Assist supervisor/ co-lead on all campaigns roll out

- Implement the day-to-day operations/ tasks assigned by supervisor within given timeline

- Manage timeline for day-to-day tasks

- Deliver tasks assigned effectively and efficiently

- Work closely with Creative team, Business team and Product team and communicate effectively.

- Analyze marketing activities, prepare reports, and suggest improvement measurements from time to time.

- Monitor competitor's activities through print, TVC advertisements and data analysis, as well as current market performance and trends.

SOCIAL MEDIA EXECUTIVE

The ideal candidate is a creative individual with experience and a passion for building community and connections through engaging social media content.

- Responsible for researching, creating and implementing industry-leading social publishing best practices with engagement benchmarks for all social channels.
- Responsible for all social content planning, publishing and tagging.
- Works with the brand and creative departments to develop social content strategy and social media timelines coinciding with new product releases, ad campaigns, or other brand messages.
- Ensure content direction engages audiences in new and unique ways that promote brand-focused messages and build our audience.
- Analyze and track campaign performance to make real-time recommendations.
- Able to source and identify new digital channels / social media trends to expand Sometime’s branding mileage, reach out to new prospects and generate new leads for the business.

- Responsible for handling customer comments within our agreed response time.
- Monitors and develops reports on competitor activity within social media spaces.
- Performs other duties as assigned.

JUNIOR PRODUCT EXECUTIVE

The ideal candidate must have strong will to learn about fashion accessories production processes, be able to take on challenges and naturally very detail oriented.

- Work hand-in-hand with Product Designers and Artists to conceptualize and develop bags and accessories from scratch.

- Support and assist in technical drawing and prototype development.

- Support the team in dealing with production teams and factories. Always ready to deal with ad hoc tasks from time to time.

- Fresh graduates or juniors are encouraged to apply. No prior experience is needed but must able to learn fast and ready to work in a fast-paced environment with challenging deadlines.

OPERATIONS & WAREHOUSE ASSISTANT

The ideal candidates must be meticulous, hardworking and highly reliable to handle our products.

- Check and ensure quality of each product is met.

- Ensure inventory is arranged and updated accordingly.

- Pick and pack products for delivery.

- Conduct inventory stock count from time to time.

RETAIL ASSISTANT (The Gardens Mall, KL & IOI City Mall, Putrajaya)

The ideal candidate must learn our modus operandi, manage customers' enquiries and ensure an enjoyable shopping experience.

- Possess good interpersonal and communication skills.

- Able to learn new things quickly and adapt to new procedures and processes.

- Must be able to work in a fast-paced environment and multi-task.

- Maintain a clean, organized, and comfortable retail store all the time.

- Attentive to customers and make recommendations when needed.

- Well equipped with knowledge of the brand, designers, and services to provide accurate answers to customers’ questions.

- Handle customer complaints and concerns with constructive solutions.

- Assist with inventory count and placement of new products, including new in-store or window displays.

- Reports to the Retail Manager.

- Candidates with retail experience will be prioritized.

DISPATCHER

The ideal candidate should be timely, able to handle items with care, and flexible to perform impromptu tasks.

- Picking up items and delivering them safely to stores or customers on time

- Arrange delivery for ad-hoc deliveries such as sponsorships, document to bank, etc.

All positions are based in Malaysia. If you're interested in any of the available positions above, please forward your resume to hr@sometime.asia.

Shortlisted candidates will be contacted.